Client Consultations – Crucial for success!

Picture of Dean Snook

Dean Snook

VP, Client Services

Consultations are an essential component of any aesthetics clinic. They might be the first interaction you have with your clients. The purpose of this meeting is not only to make a good impression but to discuss the client’s needs, goals, and expectations, and to determine the best course of action to achieve those goals. They provide an opportunity to understand the clients’ needs, build trust, ensure safety, and manage expectations. All of these factors can lead to positive treatment outcomes and satisfied clients.

In an aesthetics clinic, a client consultation typically involves a discussion of the client’s concerns or desires related to their appearance. You may ask questions about the client’s medical history, any medications they are taking, and any allergies they have to ensure that any treatments they receive are safe and appropriate.

During the consultation, it’s worth taking time to educate the client about the various treatment options available to them and explain the benefits and potential risks of each. 

You may also perform a physical examination of the area or areas to be treated to assess the client’s skin condition, texture, and other factors that may affect the outcome of the treatment.

Start with making the client comfortable

First impressions are super important as to whether your potential client will become an actual client. Start off with a very warm welcome. After greeting the client, always offer them a seat and a drink. Listen carefully to really understand the clients needs and ensure to ask follow up questions so as to clarify any concerns they have. 

Then explain the process of the treatment fully, outline what will happen in the consultation, the purpose for it and what will happen after. Reassure the client and let them know you understand the concerns they have. Be open, honest and transparent about the cost, the potential risks or side affects and the expected results they can hope to achieve. 

Client consultations are crucial in an aesthetics clinic for several reasons:

  1. Understanding Client Needs: A consultation helps the clinician understand the client’s unique needs, goals, and expectations. It allows the clinician to identify any concerns or potential risks that need to be addressed before starting any treatment. This understanding enables the clinician to develop a personalized treatment plan tailored to the client’s specific requirements.
  1. Educating Clients: Consultations give clinicians an opportunity to educate their clients about the various treatment options available to them. This education helps clients make informed decisions about which treatment is right for them, and it also helps manage their expectations about the results they can expect to achieve.
  1. Building Trust: A consultation is the first point of contact between the client and the clinician. This interaction can set the tone for the entire client-clinician relationship. By taking the time to listen to their concerns and answer their questions, clinicians can build trust with their clients and establish a strong rapport that can lead to positive treatment outcomes.
  1. Ensuring Safety: Consultations are an opportunity to assess the client’s medical history, medications, and allergies to ensure that any treatments they receive are safe and appropriate. By conducting a thorough medical evaluation, clinicians can identify any contraindications or potential risks associated with a particular treatment.
  1. Managing Expectations: It’s important for clients to have realistic expectations about the results they can expect to achieve from a particular treatment. By setting realistic expectations during a consultation, clinicians can help clients understand what to expect during and after treatment.

Use Before and After pictures 

Humans are visual creatures and we love to see things before they happen. This is particularly true when it comes to aesthetics treatments. Where possible use images and videos to help them understand the treatment, the machine and the results. They will know what to expect each step of the way and this will put them at ease. 

If their expectations are correctly set, you are much more likely to have a happy client post treatment. 

Once the consultation is complete, develop a personalised treatment plan tailored to the client’s specific needs and goals. Explain the treatment plan to the client, including post-treatment care that may be required.

Overall, a client consultation is an essential step in any aesthetic treatment. It provides an opportunity for the client and clinician to establish a rapport, discuss treatment options, and develop a plan that will help the client achieve their desired results safely and effectively. Be sure to make it part of your client’s package. 

DISCLAIMER: The material and information contained not his website is for general information purposes only. You should not rely solely upon the material or information on the website as a basis for making any business, legal or any other decisions.

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